Refund and Return policy

Refund & Return Policy

At Regulartools.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Return Policy outlines the conditions under which returns and refunds can be made.

This policy applies exclusively to products sold through Regulartools.com, owned and operated by VRUGlobal Limited .

1. Eligibility for Returns

1.1. Return Period:

Products can be returned within 7 days of delivery.

1.2. Condition of Returned Items:

Items must be returned in their original condition, unused, and in the original packaging, including all accessories and documentation.
Products damaged due to misuse or mishandling are not eligible for a return.

1.3. Non-Returnable Items:

Certain items, such as personal care products, may not be eligible for return due to hygiene reasons. Check product-specific details for eligibility.

2. Return Process

2.1. Request a Return:

To initiate a return, contact us at [email protected] with your order number and details of the item you wish to return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions.

2.2. Shipping the Return:

The customer is responsible for the cost of return shipping unless the product is defective or incorrect.
Returns must be sent to the address provided in the return instructions.
Ensure the item is securely packaged to avoid damage during transit.

2.3. Inspection and Approval:

Once we receive the returned item, we will inspect it to ensure it meets the return conditions.

3. Refund Policy

3.1. Refund Method:

Approved refunds will be issued to the original payment method used during purchase.

3.2. Refund Timeline:

Refunds are typically processed within 5-10 business days after the returned item is received and inspected.
Depending on your payment provider, it may take additional time for the funds to reflect in your account.

3.3. Partial Refunds:

In some cases, partial refunds may be issued for items that are returned damaged or missing parts not due to our error.

4. Defective or Incorrect Items

4.1. If you receive a defective or incorrect item, contact us at [email protected] within 3 days of delivery.
4.2. We will arrange for a replacement or provide a full refund, including return shipping costs.

5. Exchanges

5.1. At this time, we do not offer direct exchanges. To exchange an item, you must return the original item (if eligible) and place a new order.

6. Cancellations

6.1. Before Shipping:

Orders can be canceled before they are shipped. Contact us at [email protected] with your order number to request cancellation.
A full refund will be issued for canceled orders.

6.2. After Shipping:

If the order has already been shipped, you may return the product after delivery following the return process outlined above.

7. Contact Information

For questions or concerns regarding our Refund and Return Policy, please contact:

VRUGlobal Software Private Limited
Email: [email protected]